Cancellation & Refund Policy

The short version: you can stop whenever you want, everything you've already made stays yours, and QR codes you've already printed keep working.

Pausing (the option most people actually want)

Pausing stops billing and stops new campaigns. It deletes nothing — your brand details, every flyer you've generated, and all your QR scan history stay exactly as they are. Resume any time and pick up where you left off. Pause from your profile page.

Cancelling

Paid plans are month-to-month with no contract or notice period. Email support@oneflyer.org to cancel — self-serve cancellation will appear in the dashboard when Stripe billing goes live. You keep access until the end of the period you've paid for.

What happens to your QR codes — the important part

They keep working. Permanently. A QR code printed on a flyer is out in the world on paper, and we are not willing to make that paper stop working because you stopped paying us. Concretely:

• The offer page behind every QR code you've generated stays live.
• Scans and clicks keep being counted.
• Numbers you've already collected remain visible in your dashboard.
• What stops is creating new campaigns. That needs an active plan.

The one exception is if you ask us to delete your account outright. Deletion means deletion, and that includes the offer pages your QR codes point at — so if you have flyers in circulation, pause instead, or tell us to keep the tracking records when you ask for deletion.

Refunds

• Free tier. Nothing to refund — it exists so you can judge the quality before paying.
• Something went wrong on our side.If the product failed to deliver what you paid for, email us and we'll refund you. We'd rather do that than argue.
• Changed your mind mid-month.We don't automatically pro-rate a partial month, but ask — if you've barely used it, we'll sort it out.
• Print orders.Refundable until printing starts. Once physical copies are produced they can't be refunded, which is why nothing is charged until you accept a quote.

Deleting your data

Ask and we'll delete your account, brand profile, campaigns, uploaded photos and QR tracking records. We'll confirm from the account's own email address first, and we'll tell you plainly what will stop working before we do it.